High Value PIN Code Deliveries

For high value items costing £300 and over, DPD have introduced a process where the consumer must provide a unique 4 digit PIN code to the driver to enable the driver to release the parcel to them. This only applies to orders from the UK mainland.

This process can be enabled for customers at account or SLID level.

An SMS number or Email address MUST be provided in the data for the PIN Code to be allocated.

PIN Code In Shipping Notifications

Email

SMS

DPD App

Email

SMS

DPD App

Follow My Parcel Tracking

IN-FLIGHT Tracking

OUT FOR DELIVERY Tracking

Doorstep Experience

Your PIN is required to receive your delivery.

Leave safe and deliver to neighbour options are disabled for PIN deliveries.

Doorstep Experience PIN Resend

If the consumer has lost or not received their PIN, the driver can re-send it whilst on the doorstep (once only to each

mobile/SMS in the data).

PIN Reminder Notification

Email

SMS

DPD App

Email

SMS

DPD App

PIN Unavailable

The DPD driver is prompted to re-send the PIN code, however if this still isn’t received, the driver will fail the stop. The parcel will follow the RFI process.

FAQ

How Long does shipping usually take?

Deliveries to the UK are sent with a Free Next Working Day service on orders over £100 that operates from Monday to Friday. This timeframe increases to 2 days for UK offshore islands and Scottish highlands. Deliveries abroad will vary in length depending on the destination, for more specific information please contact us. Please be aware that orders must be placed before 15:00 to receive them on the following working day. Orders placed after this time will be dispatched on the closest following working day instead.

How much will delivery cost?

All orders destined for the UK with a total value of £100 or more are eligible for Free Delivery. Orders with a lower value will have a standard delivery charge of £3.95. For a full list of all our available delivery options, please see our delivery information page.

What Are The Payment Options?

We currently accept payments using credit card and PayPal. Paypal also includes pay in three and pay later.

What are the Shipping Options?

Our Shipping options include free next-day delivery to the UK mainland on orders over £100, orders below £100 would have to pay £6.95 for next-day delivery or £3.95 for standard delivery. If you would like to receive your parcel on the weekend, There is also an option for that, costing £14.95. For UK offshore deliveries, we offer free delivery on all orders over £150 and for orders below £150, shipping may vary from £7.50 - £10.95. If you would like more information on this, view our delivery rates webpage here.

What is the Return Policy?

If you have received a faulty or damaged product, you can reach out to our support team (support@juicers.co.uk) to discuss your available options. These include receiving a refund or getting another unit sent out to you as a replacement and shipping the faulty and or damaged unit back. If you have used the product before contacting us, you would need to provide evidence that the unit was faulty before use and did not become damaged or faulty due to user error when using the product. If you would like to read a more in-depth breakdown of our returns policy, we have a full webpage dedicated to that here.

If I order On the Weekend when will I receive it?

If you order on the weekend, your order will be packed and shipped on the next working day, and delivery will be dependent on the options chosen.